Energy

Stream Escalation Desk Now Available in Georgia

May 10, 2021

Amazing news, gang! The Stream Escalation Desk now serves you and your customers in Georgia. We’ve heard nothing but raves about the initial rollout for the Northeast and Midwest, so we know this will be a fantastic resource for those of you building in Georgia!

 

As a reminder, agents who man the Escalation Desk are specially trained in network marketing and the energy experience for each specific market. Their only job is to help your customers resolve enrollment holds and onboarding issues so their service can start ASAP.

 

Stream Escalation Desk

English & Spanish onboarding support

for Georgia, the Northeast and Midwest

833-385-2130

onboarding@mystream.com

 

Monday-Friday

8:30 a.m. – 5:30 p.m. CT

 

Expect same-day responses when submitting a request during business hours. Requests received within 15 minutes of closing may be addressed the next day.

 

How It Works

You can call or email the Escalation Desk with your customer if they need assistance resolving an onboarding issue. When calling, have your customer on the line. When emailing, copy your customer on the email. They must always be included.

Details to include when emailing:

 

  • Name on the account.
  • Stream reference number provided at enrollment and/or the customer’s utility account number. Note: Stream cannot reference the Customer ID listed in Kynect Central.
  • Customer’s service address.
  • Customer’s phone number.
  • Best time to contact you and the customer if a phone call is needed.

 

Remember: If your customer is required to send in documentation, it may still take up to 2 business days to process and resolve the hold after documentation is received.

 

More Details

Escalation Desk agents can assist with…

  • ID Verification
  • Authorizations
  • Credit Checks
  • Third-Party Verification (TPV)
  • Utility Rejections

 

They won’t be able to help with…

  • Telephonic enrollments.
  • Customer Support issues outside of onboarding.
  • Onboarding issues outside the Northeast, Midwest or Georgia.

 

We’re grateful to our energy partner for expanding access to this awesome resource! Use it as often as you need to help Stream give your customers a better, more efficient enrollment experience.

 

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