2 days ago

Happy Thanksgiving from your Kynect Home Team! Please take note of our holiday hours today and tomorrow. Expand

November 10, 2020

On Friday, November 13, the New York electricity rates on the Stream Green 50 plan are updating to follow the local utilities price. Expand

October 30, 2020

Increased TDU changes will go into effect across Texas on November 2. Check the Rates page on Monday for new pricing. Expand

October 29, 2020

Heads up! Associate Support will close from 11:30 a.m. - 3 p.m. CT today, Oct. 29, for a company event. Expand

Energy

Are You TPV-ing Correctly?

November 02, 2020

First, a refresher: A third party verification (TPV) call is required for New York and Illinois energy customers completing a telephonic enrollment (the Illinois process was recently updated—get that info here.) It’s a regulatory requirement that helps protect your customer. So, “Are you TPV-ing correctly?” is kind of a trick question.

 

These calls should be conducted by customers only. Associates are never allowed to participate, even if you’re just sitting quietly on the line.

 

What About 3-Way Enrollment Calls?

You can still get on a 3-way call with Stream and your customer during the main enrollment process (as long as you don’t talk) and hang up before the TPV portion begins.

 

For this to work properly, always make sure your customer initiates the enrollment call to Stream. If you initiate it, the entire call disconnects when you hang up. Then you’re all back to square one.

 

Remember this to help make sure your customer has a great enrollment experience and gets their service started as quickly as possible!

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Energy

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