1 day ago

Decreased TDU charges will go into effect across Texas on March 1. Expand

5 days ago

Stream is performing system maintenance that will briefly take MyStream.com and the My Stream Connect App offline in Texas and Georgia. Expand

February 16, 2021

Heads up! New rates in New York and Maryland will go into effect on February 19. Expand

February 10, 2021

NY Reset Order Moved to 4/16: Here’s the latest on the changes mandated by the PSC and what you can do to prepare. Expand

February 10, 2021

Heads up: Associate Support will close at 4 p.m. CT on Friday, February 19. Expand


Boost Your Energy IQ With These Training Videos

December 16, 2020

Stream’s training series continues! A new video has just arrived to help you master your energy business: Texas Enrollment Holds Overview.


This addition joins 4 other videos in the series, all created to help you better understand the service and processes behind it so you can help ensure your customers have a great experience. Watch all 5 videos below or find them in Kynect Central here:


Video Library > Services > Energy Training playlist


NEW: Texas Enrollment Holds Overview


As new Texas residential customers enroll, Stream may need to confirm some additional info with them before the enrollment can be finalized. This video explains how your customer can identify which enrollment hold they have and the quickest way to resolve it so they can start their service as soon as possible.



Texas Residential Enrollment Overview

Walk through the enrollment process step-by-step so you can help guide future customers as they sign up for energy services. You’ll learn about the Residential Enrollment Checklist, ways to enroll, and the processes for enrolling online and by phone.



Texas Stream for Business Overview

Learn how to differentiate between small and medium businesses, and see how the enrollment processes for each type of business differ. This video will also walk you through how to find your ideal business customers. Hint: It’s all about who you know!



Stream Energy 101: How Energy Works

Understanding the basics of energy can help you better serve your customers. Learn about types of energy, measuring usage, what it means to live in a deregulated market, production and delivery and more.



Stream Residential Energy Overview

Stream offers a wide variety of energy plans that can fit any customer’s lifestyle and budget. Get a better understanding of residential energy so you can help your customers find the perfect fit.






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