6 days ago

Did your or your customers recently receive a strange email from Truvvi? Here's what to know. Expand

October 21, 2020

Effective October 22 energy customers in Illinois can expect updated TPV processes for both inbound telephonic and online enrollments. Expand

October 19, 2020

Beat the clock, take advantage of Stream Cash before time runs out! Expand

October 16, 2020

The rate for the Business Flex Intro plan for Small Business customers in Texas has been significantly decreased. Expand

October 09, 2020

This month, SUCCESS on Demand focuses how readjusting your attitude toward change can bring incredible reward. Expand

Training

Are You #Winning With Your Personal Customer Report?

September 02, 2020

Feeling stuck? Not sure where your next steps should take you? Open up your Personal Customer Report! This Kynect Central feature is worth a visit every single day to help keep your business moving.

 

If you have customers in Texas, you can use your Personal Customer Report to see next steps for your customers stuck in pre-verify status. Hover over to see details of their hold and what they need to do to get their service up and running. This feature is coming soon to other markets as well.

 

 

And while we’re on the topic of customers, don’t forget the Compensation Plan update on July 13 overhauled the Customer Point requirements across the board. Get caught up on those changes in the training below.

 

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