2 days ago

Happy Thanksgiving from your Kynect Home Team! Please take note of our holiday hours today and tomorrow. Expand

November 10, 2020

On Friday, November 13, the New York electricity rates on the Stream Green 50 plan are updating to follow the local utilities price. Expand

October 30, 2020

Increased TDU changes will go into effect across Texas on November 2. Check the Rates page on Monday for new pricing. Expand

October 29, 2020

Heads up! Associate Support will close from 11:30 a.m. - 3 p.m. CT today, Oct. 29, for a company event. Expand

Energy

Giving Your Energy Customers a Great Experience

September 30, 2020

Do your energy customers know the best way to get in touch with Stream online? It can vary depending on where they live and what sort of request they have. To make sure everyone has a great experience with Stream Customer Support, share these contact details and put them into practice yourself.

 

Texas Only

 

For General Customer Support & Billing Inquiries:

·      Use the Contact Us form at MyStream.com/Contact and select Texas

·      Send a direct email to care@support.mystream.com

 

To Send Texas Deposit Waiver Documentation:

 depositoptions@mystreamtx.com

 

To Send Texas ID Verification (POS ID) Documentation:

 idvalidation@mystreamtx.com

 

As a reminder, these addresses can always be found at MyStream.com/Service-Requirements.

 

Northeast, Midwest & Georgia Only

 

For General Customer Support & Billing Inquiries:

·      Use the Contact Us form at MyStream.com/Contact and select their state

·      Send a direct email to customerservice@mystream.com

 

To Send Georgia Deposit Waiver Documentation:

·      depositwaivers@mystream.com

 

To Send ID Verification (POS ID) Documentation or Schedule an Enrollment Callback (English Only):

·      onboarding@mystream.com

 

As a reminder, these addresses can always be found at MyStream.com/Service-Requirements-NE-GE.

 

Of course, if customers need additional help, they can always call Stream Customer Support:

 

Texas

888-685-7693

 

Northeast, Midwest & Georgia

866-447-8732

 

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Energy

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