1 day ago

New tool from Stream: Use these guidelines to safely market your energy business on social media. Expand

July 02, 2020

Keep these office closures in mind for the upcoming holiday weekend have a great Fourth of July! Expand

June 29, 2020

Help energy customers beat the heat by sharing Stream’s “Summer Heat” flyer with simple energy-saving tips. Expand

June 29, 2020

AEP Central delivery charges updates are now in effect. Check the Rates page for new pricing. Expand

June 25, 2020

TDU charge updates for AEP Central will go into effect June 29. Check the Rates page on June 29 for new pricing. Expand

June 23, 2020

Your privacy is important to us! That’s why we wanted to make sure you know our Privacy Policy and Terms of Service have been updated. Expand

June 19, 2020

The corporate office is closed today, Friday, June 19 in observation of Juneteenth. Expand

June 12, 2020

Rate updates across the Northeast and Midwest are now in effect. Check the Rates page for new pricing. Expand

June 10, 2020

Rate updates are coming to the Northeast and Midwest markets on June 12. Check out what to expect. Expand

Wireless

Switching a Customer from Verizon? Read This

June 05, 2020

The last thing you want when signing up a new Wireless Services customer is a bump in the road that delays their enrollment. So, here’s a big FYI as you share $35/line far and wide: Verizon’s porting process has changed. Next time you have a Verizon customer ready to make the switch and bring their existing phone number along, they need a 6-digit Number Transfer PIN. There are 3 ways to get it:

 

Online in their Verizon account: Go to My Profile > Number Transfer PIN and follow instructions

In the Verizon app: Go to Account Settings > Security > Number Transfer PIN and follow instructions

Through Verizon Customer Care: Customer tells the agent they want to port their number and requests a Number Transfer PIN

 

Once the customer has their PIN, they’ll use it as their password to port their number. Voila! No headaches or delays, just smooth sailing to a completed enrollment.

 

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Wireless

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