1 day ago

New tool from Stream: Use these guidelines to safely market your energy business on social media. Expand

July 02, 2020

Keep these office closures in mind for the upcoming holiday weekend have a great Fourth of July! Expand

June 29, 2020

Help energy customers beat the heat by sharing Stream’s “Summer Heat” flyer with simple energy-saving tips. Expand

June 29, 2020

AEP Central delivery charges updates are now in effect. Check the Rates page for new pricing. Expand

June 25, 2020

TDU charge updates for AEP Central will go into effect June 29. Check the Rates page on June 29 for new pricing. Expand

June 23, 2020

Your privacy is important to us! That’s why we wanted to make sure you know our Privacy Policy and Terms of Service have been updated. Expand

June 19, 2020

The corporate office is closed today, Friday, June 19 in observation of Juneteenth. Expand

June 12, 2020

Rate updates across the Northeast and Midwest are now in effect. Check the Rates page for new pricing. Expand

June 10, 2020

Rate updates are coming to the Northeast and Midwest markets on June 12. Check out what to expect. Expand

Wireless

Important: Wireless Customers Need to Disable Calling PLUS

June 03, 2020

Big heads up for your Wireless Services customers (and maybe you, too!): Our carrier partner is discontinuing Calling PLUS on June 15, 2020. When it’s gone, some of your customers will experience service issues if they don’t disable the feature on their device.

 

We’re emailing impacted customers to let them know to disable Calling PLUS or update their device software before the 15th, otherwise their outgoing calls will be dropped.  Also, depending on what device they use, customers’ ability to make calls and use data at the same time will be affected. Here’s how that shakes out:  

 

Group 1 Devices

·      LG Stylo 3

·      LG G6

·      LG Tribute Dynasty

·      LG X Charge

·      Motorola Z2 Force

·      Motorola Z3 Play

·      Samsung J7 Perx

 

Impact: Customers using these devices won’t be able to make a call while using data. Wi-Fi calling will still work. For these devices, customers need to disable Calling PLUS in their settings menu to avoid dropped calls.

Group 2 Devices

 

·      Samsung Galaxy S8

·      Samsung Galaxy S8+

·      Samsung Galaxy S8 Active

·      Samsung Galaxy S9

·      Samsung Galaxy S9+

·      Samsung Note 8

·      LG V30+

·      LG G7 ThinQ

·      LG V40 ThinQ

·      LG Stylo 4

·      LG K30

 

Impact: Calling PLUS was removed from these devices in a recent software update and replaced by VoLTE. Customers should make sure they have the absolute latest version of their device’s software installed to avoid call drops and continue using talk and data at the same time.

 

If you know customers who use this feature, reach out and let them know this is coming!

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Wireless

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