4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Corporate News

Sign Up for the Brinks Home Security Pilot

May 18, 2020

Who wants to take Brinks Home Security™ for a spin? Today, we’re excited to launch the pilot program for our new nationwide service. Associates in the Dallas, Houston and Atlanta markets can now get the Kynect Smart Security package at an exclusive price and help us finetune the experience before it’s made available to customers.

Get Started

 

Step 1: Click below to fill out a quick form with your contact details. Near the top of the form, you’ll be asked to enter your ZIP code so we can confirm the pilot is available where you live.

Complete the Form

 

Remember: This pilot is for eligible Associates who are not currently Brinks Home Security customers; if you already have service with them, you won’t be eligible to participate.

 

 

Step 2: When you submit your form, you’ll be prompted to call Brinks Home Security to complete your enrollment. Make sure you have about 20 minutes to chat, have a payment method ready, and be prepared to set an installation date. If you’re interested in add-on products for your service, familiarize yourself with them prior to the call.

 

Brinks Home Security set up a dedicated Kynect phone line (thanks, guys!) to make this process as seamless as possible. Based on all the excitement around the partnership, there could be high call volumes at first. If you have trouble getting through, leave a voicemail and hang tight. Someone from Brinks Home Security Support will call you back within 72 hours to get you set up.

 

Step 3: Let our partner handle it from there! They’ll work with you to set up a safe, social distancing-approved installation appointment.

 

About That $200 Bonus…

 

Yes, we’re sweetening the deal! Thirty days after signing your security package contract, you’ll be eligible to receive a one-time $200 bonus!

 

This is an exciting time to be part of the Kynect Family and get to know our new nationwide partner! If you live in a participating market, we strongly encourage you to be part of this test run. For more info on Brinks Home Security and the pilot program, make sure to read through the FAQs below.

 

View FAQs

 

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