Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Top Performers Trip

See You in 2021 for the Top Performers Trip

April 02, 2020

Given the state of things around the globe these days, we’ve been evaluating all events and incentive trips to figure out the best way forward in the coming months. We recently hopped on a Zoom conference with the 2020 Top Performers Trip qualifiers to deliver an update about our London/Paris trip. If you missed the call or are just curious about the 2020 and 2021 trips, here’s what you need to know. 

 

Postponed: 2020 Top Performers Trip

 

With your health and safety in mind, we made the difficult choice to postpone this year’s trip until May 2021. And don’t worry: There will still be a Paris leg of the journey for those who qualified.

 

If you booked your own flight, go ahead and cancel it through your airline. Keep the cancellation email you receive—you’ll need it to rebook later. The funds for that flight will go into a virtual voucher you can use for the 2021 Top Performers Trip.  

 

2021 Top Performers Trip

 

We’re making sure new qualifiers in 2021 and those who “double qualified” are treated to an amazing experience in May next year. New 2021 qualifiers will be part of the rescheduled trip. And if you qualify in 2020 and 2021, your experience will be enhanced to reward you for 2 years of incredible work.

We’ll have more details to share about the trip in the future. For now, let’s focus on staying well and being there for each other.

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