If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on or your Homesite, hang tight! We're working on a fix now. Expand


BIG Item of Discussion: Required Energy Training & Badges

October 08, 2019

By now you’ve heard: To be eligible to enroll energy customers going forward, all Associates—no matter when you joined—must complete Stream’s required energy training and become accredited. No buts about it!

As a reminder, you access the training from the Kynect Central homepage. There’s a big orange widget near the top called “Stream’s Required Energy Training” that will take you where you need to go, then you can log in with your Kynect Central credentials.

Go to Kynect Central

What If You Don’t?

Wouldn’t recommend it! If you plan to continue growing your energy business, this is an absolute must. Beginning October 31, if you haven’t completed your training and been accredited, customers won’t be able to enroll with you as their Associate on your Homesite or The referral box on will only show Associates who’ve been accredited.

Get Badged

Now that you’re accredited, what about the badge? All Associates who plan to enroll customers in New York, Ohio, or Delaware are required to have an approved badge on file with Stream. Much like the accreditation, if you don’t have an approved badge you won’t be able to enroll customers from those 3 states.

How to Create a Badge

It’s easy! You’ll have the option to create a badge as soon as you pass your accreditation quiz. Or, after you’ve finished your training and quiz, you can log back in through Kynect Central and be taken straight to the badge creation screen.

When choosing the picture for your badge, keep the following tips in mind so your badge won’t be rejected: 

  • Photo should be a forward-facing, shoulder shot of the individual
  • No sunglasses or hats should be worn in the photo
  • There should be no obstructions in front of the individual's face
  • Photo should be of just the individual - no additional people in the photo
  • Avoid photos with filters or that have been cropped

Questions? Don’t hesitate to ask! Call 833-859-6382.






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