1 day ago

We've made the difficult decision to push back the Brinks Home Security™ customer launch date. Expand

1 day ago

Today’s the day! The completely revamped Compensation Plan is live, along with updated Policies & Procedures. Expand

5 days ago

New tool from Stream: Use these guidelines to safely market your energy business on social media. Expand

July 02, 2020

Keep these office closures in mind for the upcoming holiday weekend have a great Fourth of July! Expand

June 29, 2020

Help energy customers beat the heat by sharing Stream’s “Summer Heat” flyer with simple energy-saving tips. Expand

June 29, 2020

AEP Central delivery charges updates are now in effect. Check the Rates page for new pricing. Expand

June 25, 2020

TDU charge updates for AEP Central will go into effect June 29. Check the Rates page on June 29 for new pricing. Expand

June 23, 2020

Your privacy is important to us! That’s why we wanted to make sure you know our Privacy Policy and Terms of Service have been updated. Expand

June 19, 2020

The corporate office is closed today, Friday, June 19 in observation of Juneteenth. Expand

Energy

Coming 8/1: Required Energy Training

July 30, 2019

As you might expect, there will be lots of new things to see when we make the switch to Kynect official. But the very first thing you should do on August 1 is head to Kynect Central (the new Power Center) and complete a required Stream energy training. Maybe even before you brush your teeth that morning!

 

What’s this all about?

This is a new requirement for all Associates. Even if you’ve been in the biz since the beginning, getting accredited is mandatory.

It’s pretty painless: After a quick training video about Stream and energy deregulation, you’ll take (and pass!) an accreditation quiz and be on your way. If you share energy in a state that requires a badge (Delaware, Ohio or New York), this is where you’ll set that up as well.

What if I don’t take it?

Beginning October 30, 2019, if you haven’t completed the training and been accredited, customers won’t able to enroll with you as their Associate on your Homesite or MyStream.com. The referral box on MyStream.com will only show Associates who’ve been accredited.

This applies to new Associates, too. Before they can personally enroll energy customers, they need to get accredited. As you grow your team, make sure they know to check the accreditation training off their list ASAP.

We’ll also be updating the customer claim form. You won’t be able to claim customers who enrolled prior to you being accredited.

How do I take the training?

Starting August 1, you can access the Stream training portal from your Kynect Central (wekynect.com/central) homepage. Look for a new widget called “Stream’s Required Energy Training”.

The sooner you knock this out, the better. Then spread the word. Let your teams know this is coming and start including it as part of your new Associate training!

Tags:

Tags:

Energy

Training

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