February 14, 2020

Stream is making it easier for customers to pay their deposits! Expand

February 14, 2020

Exciting rate updates are coming to the Northeast on February 18. Expand

February 12, 2020

We have an update on the merger that could change your Wireless business! Expand

February 07, 2020

A new plan and rate changes will go into effect across the Texas markets for renewing customers on February 10. Check the Rates page on February 10 for new pricing. Expand

February 04, 2020

Important note when calling Stream Texas Customer Support this week. Expand

February 01, 2020

DFW Associates, lace up your running shoes! We’re teaming up with the Kynect Foundation to participate in a 5K benefiting Hope Supply Co. Expand

January 31, 2020

Rate changes will go into effect across the Texas markets on February 3. Check the Rates page on February 3 for new pricing. Expand

January 28, 2020

The support team is changing how they handle helping you out with Kynect Pro. Take a look! Expand

Energy

Stream’s Enhancing Your Texas Customers’ Experience

January 11, 2020

In February, Stream will roll out several updates all aimed at enhancing your customer’s experience in Texas!

A New Texas-only Phone Number

Don’t tell customers to start calling this just yet! They can use it when all these changes go live in early February—we’ll let you know. For now, they should continue calling 866-447-8732.

And just to be clear, Georgia and Northeast customers will continue to use the existing number. The new one is for Texas only.

Improved Automated Phone Menu

Stream has made continuous improvements to the automated phone system, and this new update will simplify it even more. Click the image for a closer look.

 

Energy Bill Makeover + New Account Number

Texas energy bills are getting a fresh new look to make it easier for customers to spot and understand their charges. Plus, you’ll have an easier time comparing a prospect’s bill to this one.

 

When customers receive their first newly-designed bill, it’ll include this handy guide and their new account number. The guide will also be available online before the new bills go out. 

Customers need to use their new account number when they make payments by mail or at any pay station. Also encourage them to use when they call Customer Support (practice makes perfect!), but it’s OK if they don’t. Stream can still reference the old number to access their account.

Service Status Communications

Customers will receive more emails throughout the enrollment process and to help with overall account management. Click the image for a closer look.

  • Alerts for additional steps needed to complete enrollment
  • Notification their service has started
  • Account actions needed
  • More payment reminders
  • More recent data in the Weekly Energy Report

 

Joint Billing

Simplified joint billing for your customers with multiple premises! They’re going to receive one bill outlining their charges and usage at each site. Much easier.

No Convenience Fees

Fees for paying with ACH or a credit card, online or via phone are a thing of the past beginning 2/10.

These Texas-only enhancements are just another way Stream is making it easier for your customers to manage their account and power their lifestyle. Spread the word to your team!

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Energy

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