April 01, 2021

Out now: Stream’s Conserve & Save 12 plan lets customers save more when they use less energy. Expand

March 29, 2021

Heads up! New rates in Pennsylvania and Maryland will go into effect on March 30. Expand

March 25, 2021

Decreased TDU changes for CenterPoint, which serves Houston and the surrounding area will go into effect March 30. Check the Rates page on March 30 for new pricing. Expand

BIG

A Direct Line to Kynect’s Compliance Experts

March 15, 2021

Your friendly compliance experts are always standing by to help you—and now you have a direct line to reach them! Rather than calling Associate Support and being transferred, the Business Integrity Group (BIG) is happy to report you can now call them directly for help with compliance and policy-related issues and questions.

 

 

A dedicated line to BIG means more confidentiality when handling your most sensitive situations. And, as always, our analysts are committed to giving every call the time and attention it deserves. Please remember this is a small team tasked with handling very delicate information, so some calls may last longer than others.

 

Hold times could be longer than usual if you call during lunch hours (12 p.m. – 2 p.m. CT) or need to work with a Spanish-speaking analyst. If you don’t have time to wait on the line, you can always hang up and request a call back in Kynect Central. Go to Services > BIG > Submit a Request and someone will return your call ASAP.

 

Your friends at BIG look forward to hearing from you!

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