7 days ago

Decreased TDU charges will go into effect across Texas on March 1. Expand

February 22, 2021

Stream is performing system maintenance that will briefly take MyStream.com and the My Stream Connect App offline in Texas and Georgia. Expand

February 16, 2021

Heads up! New rates in New York and Maryland will go into effect on February 19. Expand

February 10, 2021

NY Reset Order Moved to 4/16: Here’s the latest on the changes mandated by the PSC and what you can do to prepare. Expand

February 10, 2021

Heads up: Associate Support will close at 4 p.m. CT on Friday, February 19. Expand

Wireless

Switching a Customer from Verizon? Read This

June 05, 2020

The last thing you want when signing up a new Wireless Services customer is a bump in the road that delays their enrollment. So, here’s a big FYI as you share $35/line far and wide: Verizon’s porting process has changed. Next time you have a Verizon customer ready to make the switch and bring their existing phone number along, they need a 6-digit Number Transfer PIN. There are 3 ways to get it:

 

Online in their Verizon account: Go to My Profile > Number Transfer PIN and follow instructions

In the Verizon app: Go to Account Settings > Security > Number Transfer PIN and follow instructions

Through Verizon Customer Care: Customer tells the agent they want to port their number and requests a Number Transfer PIN

 

Once the customer has their PIN, they’ll use it as their password to port their number. Voila! No headaches or delays, just smooth sailing to a completed enrollment.

 

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Wireless

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