Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Corporate News

Wireless Services & Stream Maintenance This Weekend

May 15, 2020

Archived

Heading into the weekend, we wanted to make you aware of some system maintenance action that will affect you and/or your customers. Make sure your team and customers are aware.

 

Wireless Services

 

Saturday, May 16
12 a.m. – 12 p.m. CT (approximately)

Sunday, May 17

12 a.m. – 7 a.m. CT (approximately)

 

Enrollments and account changes will be unavailable during these periods. Customers can still make payments. However, if they’re paying for an outstanding balance, they’ll have to wait until the system maintenance ends for their service to be restored.

 

Stream

 

Saturday, May 16 @ 10 p.m. CT – Sunday, May 17 @ 6 a.m. CT

 

Some functions of MyStream.com will be unavailable:

  • Texas enrollments and renewals
  • My Stream Account (Texas and Georgia)
  • One-time payments (Texas and Georgia)

 

The My Stream Connect app will also be unavailable during this time. A banner will appear on the website and app letting users know of the limited functionality.

 

Thanks for your patience as our partners do some sprucin’ up!

Tags:

Tags:

Wireless

Energy

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