Heading into the weekend, we wanted to make you aware of some system maintenance action that will affect you and/or your customers. Make sure your team and customers are aware.
Saturday, May 16
12 a.m. – 12 p.m. CT (approximately)
Sunday, May 17
12 a.m. – 7 a.m. CT (approximately)
Enrollments and account changes will be unavailable during these periods. Customers can still make payments. However, if they’re paying for an outstanding balance, they’ll have to wait until the system maintenance ends for their service to be restored.
Saturday, May 16 @ 10 p.m. CT – Sunday, May 17 @ 6 a.m. CT
Some functions of MyStream.com will be unavailable:
- Texas enrollments and renewals
- My Stream Account (Texas and Georgia)
- One-time payments (Texas and Georgia)
The My Stream Connect app will also be unavailable during this time. A banner will appear on the website and app letting users know of the limited functionality.
Thanks for your patience as our partners do some sprucin’ up!