Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Corporate News

The Kynect Corporate Office Is Open! (Kinda)

May 19, 2020

Have you missed us as much as we’ve missed you? Maybe you heard the good news on Wednesday Night Live: The corporate office reopened on May 18! Well, sort of. You can pay a visit by appointment only and will need to follow some new house rules:

  • Wear a face mask at all times.
  • Respect social distancing guidelines by staying 6 feet from others (no hugging for now, sorry).
  • Stay in the lobby at all times. Visitors won’t be allowed into restricted areas.
  • If you’re experiencing any signs of illness, please reschedule your visit.

 

How to Make an Appointment

 

Wireless Services Support: Email wireless.question@wekynect.com to schedule your visit. Please allow up to 24 hours for a response. Appointments are available Monday – Friday between 1 – 5 p.m. CT.

 

Associate Support: No in-person support available at this time.

 

To help keep yourself and the corporate staff safe, please remember that absolutely no walk-in visits are allowed. We’ll keep you updated if and when this process changes!

 

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Corporate News

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