If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on or your Homesite, hang tight! We're working on a fix now. Expand


The Latest on In-Person Events

May 19, 2020

As promised, we’ve been keeping close watch on the COVID-19 outbreak to get an idea of when we can resume in-person events. We’re so ready to give everyone a big honkin’ dose of that electric event culture, but your safety is far more important. Here’s where we stand.

  • SD Power Trip is postponed until further notice. We’ll nail down a new date when it’s safe to hold in-person events again.
  • Kynect University (July 18) has been replaced with Kynect University on Demand, streaming live to your home on May 30.
  • All other events for the rest of the year are still up in the air. There are simply too many unknowns at this time.

As much as we miss being together in the same space, there’s no way we’re going to gamble with your health, gang. We’ll continue to share event updates as they come in. Until then, stay safe and take care of each other!


Kynect Event FAQs


Q: When will we know if Kynection is still on?

A: We’ll let you know as soon as we have a definitive answer and make sure you have plenty of time to plan accordingly.


Q: Should I book a hotel for Kynection?
A: Not yet. Once we know it’s safe to move forward with the event, we’ll send links to book discounted rooms near the venue.


Q: What if I can’t attend Kynection after already registering?
A: We get it—life is a little crazy now and things are constantly changing. If you can’t attend, contact Associate Support to request a refund: 833-859-6328.


Q: Should I book a flight for Kynect Getaway?
A: Hold off for now. We’ll let you know when it’s safe to book your flight to Cancun. 

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