Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Energy

Texas Energy Renewal Window Extended

April 16, 2020

You know the drill: A Texas summer typically means triple digit temps and higher electricity usage as a result. Factor in the possibility of more people staying at home to social distance, and we’re talking even higher usage and, of course, higher bills.

 

Stream is ready to help. Effective April 17, our energy partner is extending the renewal window from 90 to 150 days to protect your customers and your MEI. This applies to any Texas customer, residential or business, whose term expires between April 17 through the end of August!

 

This will give more customers the chance to renew on a competitive, long-term plan like Smart & Secure 60 before summer hits and rates potentially start to climb.

 

Head to Kynect Central and pull up your Personal Customer Report to see whose contracts expire between April 17 and August. Then…

  • Have your residential customers renew online here. They’ll need their Stream account number and the last 4 digits of their social security number.
  • Have your Stream for Business customers call 888-685-7693 to renew.

Big thanks to Stream for making sure your customers are happy campers and your MEI is secure as things heat up!

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Plans & Rates

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