Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Energy

UPDATED: All In-Person Energy Sales Suspended

March 23, 2020

3/23 Update:

 

Last week, Pennsylvania and Ohio were the first states to issue a temporary suspension of in-person energy and/or wireless sales in an effort to minimize social contact. As expected, 2 other states followed their lead and we expect more states to do the same soon.

 

Ahead of that, Stream is proactively asking all Associates—no matter where you live—to only build your energy business online or over the phone. Everyone must take a break from in-person sales to protect your safety and the safety of others, especially as states continue to issue stricter social distancing or shelter in place orders.

 

Focus on What You Can Do

 

Your business is safe because there are endless ways to grow it without meeting face-to-face. Some reminders:

 

·      Phone calls, social media, FaceTime, WhatsApp etc. are great ways to reach out to your warm market without meeting in person. Social distancing can be tough, but communication is not impossible.  

·      Kynect Pro subscribers, remember to use the Kynect Share app to share the BP and your Homesite, and the My Stream Connect app to enroll energy customers. You also have access to a trove of digital marketing tools in Kynect Central.

·      Master the art of Zoom (or any other free platform) webinars. We provided an in-depth training on this during Kynection on Demand last Saturday.

 

There are plenty of ways to keep your business booming, and we’re already working on training resources to help you adapt. Stay tuned for more updates!

 

Original Post: 

 

What a week, huh? New guidelines for slowing the spread of the coronavirus (COVID-19) are flowing in almost daily, often around minimizing personal contact. Recently, orders from the Public Utility Commission (PUC) in some states were issued that need swift action from all of us: In-person sales are temporarily suspended. Given how quickly things are evolving, we expect to see similar orders issued in more markets any time now.

 

 

 

Pennsylvania

 

Suspended: In-person energy sales

Duration: At least 3 months (subject to change)

 

Ohio

 

Suspended: In-person energy and wireless sales

Duration: Indefinitely

 

Illinois

 

Suspended: In-person energy sales

Duration: Indefinitely

 

New Jersey

 

Suspended: In-person energy sales

Duration: Indefinitely

 

 

 

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Energy

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