Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Energy

New Enrollment Process for Multiple Locations

March 16, 2020

If you plan on enrolling new customers with multiple service locations or businesses with  a residential service location in the Northeast, Midwest or Georgia, then you want to listen up.

 

There is a new process to enroll customers that have more than 10 service locations, as well as for businesses with a residential service location in the Northeast, Midwest or Georgia markets only.

 

Here’s the process to follow in this case:

 

Step 1: Send a request to Stream for Business via email at commercial@mystream.com.  Be sure to include the following information:

  • Business name and/or contact name
  • Primary phone number
  • Email address
  • Service address(es)
  • A good time to call
  • Associate name
  • Associate number (A#)
  • Associate phone number
  • Associate email address

Step 2: Your request will be assigned to a Business Account Executive and you will be contacted within 1-2 business days.

 

Step 3: The customer will then be contacted to enroll with Stream.  

That’s it! Simply enroll your multi-location customers in Stream by following this process going forward.  

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Energy

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