3 days ago

Just in: The 2020 Top Performers Trip has been postponed until May 2021. Expand

March 26, 2020

Heads up! Stream will be performing a system maintenance tonight that will have minimal impact for GA & TX energy customers. Expand

March 26, 2020

Hang tight! Wireless Customer Support will close briefly at 12 p.m. CT today (3/26). Lines will be open again at 1 p.m. CT. Expand

March 23, 2020

Just in: All in-person energy sales suspended. Expand

March 20, 2020

Heads up! Tonight, 3/20, there is a scheduled WeKynect.com maintenance that will impact various functions including enrollments. Expand

March 17, 2020

We’re waiving wireless late fees and service disruptions until April 6. Expand


Changes to TX Stream for Business Customer Point Values

March 18, 2020

If you’re helping power Texas businesses, this news is for you! We’re changing up how Customer Point values are determined for these accounts. 

When you enrolled a Stream for Business (previously Commercial) account in Texas before this update, we would use the 12 months of Historical Usage Data (HUD) for the premise that Stream provides to help us determine which tier it belonged in and the point value of the customer. Once determined, that point value wouldn’t change for the duration of their contract unless manually reevaluated, regardless of how much energy your customer ended up using. Sometimes actual usage was higher than what the HUD reflected, sometimes it was lower. 

Now, Stream for Business Customer Point values for a given account may change month-to-month, based on a rolling 12 months of HUD for that premise. This means the point value of your customers will more truly reflect their activity and consumption. 

How This Affects You

With this change, it’s more important than ever that you stay on top of the metrics driving your business. Stream for Business Customer Points could fluctuate monthly or every couple of months, depending on your customer’s usage. Monitor your reports in Kynect Central for any activity that could impact your income! 


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