Airline Coronavirus Policies
If a customer purchased a ticket between March 1 through March 31, 2020, that customer may change their flight once without paying a change fee.
No domestic flights have been cancelled.
SW does not charge customers to change or cancel flights. Instead, it can be applied to future travel.
Will waive change fees for all flights booked between March 1 – 31 to any destination the airline serves.
Customers with questions about new or existing reservations can contact them through this page.
When a customer books a flight between March 3 – 31, 2020, that customer can change their reservation for free over the next 12 months.
For tickets issued March 10 through March 21, 2020, customers may make a one-time change to their itinerary without a change/cancel fee by contacting 801-401-9000.
Customers who book between March 1 – 31 2020 may change their travel to a future date without incurring change fees.
There are two waiver options: No change and cancel fees for flights scheduled through March 31, 2020. No change and cancel fees for new tickets purchased between February 27, 2020, and March 31, 2020.
Change and cancellation fee waivers for customers traveling March 10, 2020 through April 30, 2020.