February 14, 2020

Stream is making it easier for customers to pay their deposits! Expand

February 14, 2020

Exciting rate updates are coming to the Northeast on February 18. Expand

February 12, 2020

We have an update on the merger that could change your Wireless business! Expand

February 07, 2020

A new plan and rate changes will go into effect across the Texas markets for renewing customers on February 10. Check the Rates page on February 10 for new pricing. Expand

February 04, 2020

Important note when calling Stream Texas Customer Support this week. Expand

February 01, 2020

DFW Associates, lace up your running shoes! We’re teaming up with the Kynect Foundation to participate in a 5K benefiting Hope Supply Co. Expand

January 31, 2020

Rate changes will go into effect across the Texas markets on February 3. Check the Rates page on February 3 for new pricing. Expand

January 28, 2020

The support team is changing how they handle helping you out with Kynect Pro. Take a look! Expand

Energy

UPDATE: Stream Outages + Kynect Central Update

February 14, 2020

Just a friendly heads up that Stream will be performing some monthly system maintenance over the weekend. It will cause a brief outage on MyStream.com and the My Stream Connect app for Texas and Georgia.

Start: Saturday, February 15 @ 10 p.m. CT

End: Sunday, February 16 @ 6 a.m. CT

These actions will be unavailable:

  • Texas enrollments and renewals
  • Texas and Georgia My Stream Accounts
  • Texas and Georgia one-time payments

MyStream.com will display a banner to let visitors know of the limited functionality, but be sure to let your customers know about this quick outage.

Kynect Central Update

Earlier this week, we let you know Kynect Central was experiencing some issues as a result of Stream’s updates:

  • Delays to customer report updates. You may not see new customers in your back office data right away, but they’ll show up soon.
  • Some energy accreditation badges aren’t displaying properly.

We’re still seeing some of this today and it will likely continue through the weekend, so your patience is much appreciated!

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Energy

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