Just a friendly heads up that Stream will be performing some monthly system maintenance over the weekend. It will cause a brief outage on MyStream.com and the My Stream Connect app for Texas and Georgia.
Start: Saturday, February 15 @ 10 p.m. CT
End: Sunday, February 16 @ 6 a.m. CT
These actions will be unavailable:
- Texas enrollments and renewals
- Texas and Georgia My Stream Accounts
- Texas and Georgia one-time payments
MyStream.com will display a banner to let visitors know of the limited functionality, but be sure to let your customers know about this quick outage.
Kynect Central Update
Earlier this week, we let you know Kynect Central was experiencing some issues as a result of Stream’s updates:
- Delays to customer report updates. You may not see new customers in your back office data right away, but they’ll show up soon.
- Some energy accreditation badges aren’t displaying properly.
We’re still seeing some of this today and it will likely continue through the weekend, so your patience is much appreciated!