February 14, 2020

Stream is making it easier for customers to pay their deposits! Expand

February 14, 2020

Exciting rate updates are coming to the Northeast on February 18. Expand

February 12, 2020

We have an update on the merger that could change your Wireless business! Expand

February 07, 2020

A new plan and rate changes will go into effect across the Texas markets for renewing customers on February 10. Check the Rates page on February 10 for new pricing. Expand

February 04, 2020

Important note when calling Stream Texas Customer Support this week. Expand

February 01, 2020

DFW Associates, lace up your running shoes! We’re teaming up with the Kynect Foundation to participate in a 5K benefiting Hope Supply Co. Expand

January 31, 2020

Rate changes will go into effect across the Texas markets on February 3. Check the Rates page on February 3 for new pricing. Expand

January 28, 2020

The support team is changing how they handle helping you out with Kynect Pro. Take a look! Expand

Energy

Important Stream News for Texas

January 31, 2020

Lots of news from our energy partner! CEO Bouncer Schiro has a quick recap of the residential changes we shared at Super Saturday, and we’ve even got some new updates to add. But first, Director of Field Training Greg Savage is going to bring you up to speed on what’s happening with Commercial. (Hint: A lot!)

Make sure you read all the way to the end for important details regarding upcoming outages as these changes are implemented.

Texas Only Commercial Energy Changes

 

(Spanish subtitles are available)

Highlights:

  • Commercial is now called Stream for Business (all markets)
  • There are 2 categories: Small Business and Medium Business
  • Different experiences for each category
  • Contract terms up to 5 years for Medium Businesses

Get the Full Details

Texas Only Residential Energy Changes

 

(Spanish subtitles are available)

Highlights:

  • New Texas-only phone number and simplified phone menu
  • Refreshed energy bill with new account numbers
  • Improved and more frequent enrollment and account communications
  • No convenience fees for one-time ACH or credit card payments

New post-Super Saturday updates:

  • Online enrollment verification to resolve deposit holds, identity verification, etc.
  • TDSP charges for priority move-ins will display on customer’s first bill, not during enrollment
  • Automated renewal reminder calls will be replaced by email and mail reminders

Get the Full Details

Upcoming Outages

Some of Stream’s systems will be unavailable as various changes are implemented. Kynect Central will also be impacted. Please be on the lookout for updates and share this news with your customers. Click the button below to see the full outage schedule.

Sunday, February 2 from 5 – 10 p.m. CT 

Enrollments in all markets will be unavailable during this time, including the Easy Enrollment feature in the My Stream Connect app.

Beginning Sunday, February 9 (timing and duration TBD)

As Stream updates their systems, Kynect Central will be unavailable. Stay tuned for more details around the timing and duration of this outage.

View Full Outage Schedule

Like what you read? Let us know!

Clap to show how much you enjoyed this post. Plus, it's really fun!

15