February 14, 2020

Stream is making it easier for customers to pay their deposits! Expand

February 14, 2020

Exciting rate updates are coming to the Northeast on February 18. Expand

February 12, 2020

We have an update on the merger that could change your Wireless business! Expand

February 07, 2020

A new plan and rate changes will go into effect across the Texas markets for renewing customers on February 10. Check the Rates page on February 10 for new pricing. Expand

February 04, 2020

Important note when calling Stream Texas Customer Support this week. Expand

February 01, 2020

DFW Associates, lace up your running shoes! We’re teaming up with the Kynect Foundation to participate in a 5K benefiting Hope Supply Co. Expand

January 31, 2020

Rate changes will go into effect across the Texas markets on February 3. Check the Rates page on February 3 for new pricing. Expand

January 28, 2020

The support team is changing how they handle helping you out with Kynect Pro. Take a look! Expand

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Associate Support Policy Update

January 27, 2020

Need help activating or modifying your Kynect Pro subscription? As always, Associate Support is happy to help you out. But how they help will differ just a bit.

For now, subscription cancellations can only be done with an Associate Support rep. But if you call in to ask Associate Support to activate or modify your Kynect Pro account, they can only give you verbal assistance. They’ll walk you through your action step-by-step, and you’ll be doing the clicking.

Don’t sweat—it’s super easy!

Activating a Kynect Pro Subscription

  • Log in to Kynect Central
  • Go to Settings > Billing

From the Kynect Pro widget, choose “Subscribe” and follow the prompts.

 

 

Modifying a Kynect Pro Subscription

  • Log in to Kynect Central
  • Go to Settings > Billing

 

From the Kynect Pro widget, choose “Replace Card” and follow the prompts.

 

 

Pretty simple, huh? Keep this in mind next time you’ve got a Kynect Pro question!

 

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