4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Corporate News

Important Reminder About Team Building

May 07, 2020

Judging by all the buzz we’re hearing, you guys are as excited as we are to welcome our new nationwide partner to the family! We’ve got a bright future ahead of us, Kynect, and this partnership will be a huge part of it. Combine that with Truvvi’s launch getting ever-closer and some upcoming Wireless Services onboarding enhancements,  and we have plenty to look forward to in the months to come!

 

In the meantime, we need your help with something very important. There have been rumblings that some Associates are reaching out to our service partners to try to get their salespeople to join Kynect.

 

This is absolutely not allowed, and we would appreciate your help correcting that behavior if you catch wind of it. Please give your team members a reminder about the do’s and don’ts of sharing Kynect so we can put our best foot forward when it comes to our partners.

 

We’re on track for true nationwide growth and expansion, and we couldn’t be more excited to be on this journey with you. The best is yet to come, gang!

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Corporate News

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