Today

If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand

Energy

UPDATED: NY Customer & MEI Update

May 22, 2020

Update: 

 

Last month, we let you know several New York utilities notified Stream that many customers had been mistakenly identified as Low Income Home Energy Assistance Program (LIHEAP) participants. As a result, an automatic process began returning affected customers to the utility.

 

When we first communicated this error to you, Stream was working with utilities to get those customers back. Unfortunately, the utilities have not been as responsive as we hoped, and it’s taking longer than anticipated for the customers to be returned. We hope this issue can be resolved soon, but we’re going to do all we can to support you in the meantime.

 

Here’s what will happen for New York Associates:

 

·      If you were qualified and received MEI in May, you will receive the same MEI payout in June.

·      If you had qualified customers as of April 16 and believe this issue delayed any of your compensation, email Sr. Manager of Field Development Bearj Jehanian: bearj.jehanian@wekynect.com.

 

We understand this is extremely frustrating for you and your teams. Hopefully, these accommodations help ensure there’s as little impact to your business as possible. As soon as we have an update on this situation’s resolution, we’ll let you know.

 

Original Post:

 

There’s a situation happening in New York we wanted to make sure everyone is aware of and assure you a resolution is well under way. Some Stream customers were mistakenly identified as Low Income Home Energy Assistance Program (LIHEAP) participants, which kicked off the process to return them to the utility.

 

The good news is that those customers haven’t actually been switched away. Stream and New York utilities are already working closely together to make sure your customers stay put and experience no disruption in their Stream service. Impacted customers will receive a letter from Stream detailing the error and an assurance that a correction is in the works.  

 

The great news is that Stream will be ready to release the new PSC-compliant 50% green* variable-rate plan later this month for New York electricity customers going forward, well ahead of the PSC’s reset order, slated for August.

 

We want all Northeast Associates to know how much the entire Kynect Family appreciates your positivity and leadership, even as you and your families face these unprecedented times. We are with you 100% and look forward to seeing you again soon!

 

 

*Follows incumbent pricing with an added premium to offset 50% in-state renewable energy. "Tentative” name of the plan, pending further legal input.

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