If you or your customers received a Weekly Energy Report from Stream on 5/26, please disregard it. The report was incorrect due to technical error. Expand

4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on or your Homesite, hang tight! We're working on a fix now. Expand

Corporate News

Meet Our New Nationwide Service Partner!

May 06, 2020

In case you haven’t heard by now, there’s a new service partner in town! We’re so thrilled to announce that Brinks Home Security™ is joining the Kynect service lineup in the near future, adding a true nationwide offer to our catalog and the prospect of limitless expansion to our future.


Get to Know Our New Partner


Brinks Home Security is a national brand that protects over 1 million people. They've been rated #1 in customer satisfaction with pro-installed home security systems, 2 years in a row by J.D. Power. Every bit of this credibility and brand recognition will be yours to leverage as you grow your business and offer invaluable peace of mind to customers.


We have always provided essential services, and in today’s world, safety and security are more essential than ever. When times are tough, people want to feel protected. Soon, we’ll be able to satisfy that need by offering Brinks Home Security to our family and friends.


Kynect Smart Security Package Pilot Program


Before the official Kynect launch of Brinks Home Security, we need your help to test drive the service. Soon, Associates in Dallas, Houston and Atlanta markets will have the chance to participate in a pilot program, which will offer access to an exclusive security package at an exclusive price. The Kynect Smart Security Package includes:


- 1 IQ Panel

- 2 Motion Sensors

- 3 Door/Window Sensors

- 1 Video Doorbell

- Yard Sign

- Window Stickers

- Free Pro Installation

-Brinks Home Security™ Mobile App





With a 36-month agreement, the package is $0 down and $49/month with approved credit, or $399 down and $39/month otherwise. We’ll share more details about how to join the pilot soon.


A partnership with Brinks Home Security coupled with the upcoming launch of Truvvi signals exciting times ahead for Kynect and your business. We’re fortunate to be where we are, with much more to look forward to!


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Corporate News

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