4 days ago

TDU changes for AEP go into effect May 29. Check the Rates page on May 29 for new pricing. Expand

May 22, 2020

If you're building your business in New York, check out the latest updates regarding New York energy customers & MEI. Expand

May 22, 2020

Kynect and Stream office hours will be adjusted in observance of Memorial Day. Expand

May 22, 2020

Rate updates in Texas are now in effect. Check the Rates page for new pricing. Expand

May 20, 2020

NEW: Stream Deposit Waiver Reference Guides - Learn how customers in TX and GA can start their Stream service at no additional cost. Expand

May 19, 2020

The Kynect corporate office has reopened. You can now make an appointment to visit. Expand

May 16, 2020

Due to a systems error, your Wireless Services customers may have received a disconnection notice via text by mistake. Expand

May 16, 2020

Be prepared for these quick outages on Saturday and Sunday! Expand

May 14, 2020

RESOLVED: MyStream.com is experiencing an unexpected outage. Let your customers know Stream is working to get the site back up as quickly as possible. Expand

May 14, 2020

RESOLVED: It may take longer than usual for your Personal Customer Report to show updated energy customer statuses. These delays should be cleared up by end of day. Thanks for your patience! Expand

May 12, 2020

Wireless Services Customer Support is experiencing a higher than normal call volume. Use this form to receive a response within 24 hours. Expand

May 11, 2020

New rates are coming to the New York Cashback Plan on May 14! Expand

May 07, 2020

Please read and share this important reminder about team building with your team! Expand

May 07, 2020

Help us welcome Brinks Home Security™ into the Kynect family of services! Expand

May 04, 2020

If you're noticing long loading times or error messages on wekynect.com or your Homesite, hang tight! We're working on a fix now. Expand


Help Your Customers Beat Bill Shock This Summer

April 28, 2020

There’s a phenomenon that happens every year once the sun starts spending longer stretches of time in the sky. The unsuspecting customer opens their inbox. They click on their usage email and all of a sudden, they find themselves short of breath.


They get a sudden case of …


Bill shock.

Summer is thankfully around the corner, but with the rising temperatures often comes rising energy costs. And while most customers understand that with the heat comes increased electric bills, some might still experience this dreaded summer bill shock when they realize just how much electricity they managed to use throughout the month.


But you can prevent bill shock, retain current customers and better serve prospective and renewing customers by helping them proactively fend off high energy bills this summer.


Empower Them to Control Their Energy Usage


Be the energy expert you are. Remind your customers to take action that will help them save on their energy usage. Remind them to set their A/C system to away when they aren’t home, change their air filters or simply share the flyer below to give them even more handy tips.



Stay Connected and Offer Next-level Service  


With your current and renewing customers, stay ahead of bill shock by reaching out now, just as the temperatures are starting to rise. When working with prospective customers, share helpful tips (like the flyer above!) to help them know you’re on their side when it comes to keeping their energy costs low.


Check out mystream.com/blog for more energy saving tips and tools to share with your customers!





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