2 days ago

Happy Thanksgiving from your Kynect Home Team! Please take note of our holiday hours today and tomorrow. Expand

November 10, 2020

On Friday, November 13, the New York electricity rates on the Stream Green 50 plan are updating to follow the local utilities price. Expand

October 30, 2020

Increased TDU changes will go into effect across Texas on November 2. Check the Rates page on Monday for new pricing. Expand

October 29, 2020

Heads up! Associate Support will close from 11:30 a.m. - 3 p.m. CT today, Oct. 29, for a company event. Expand

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Associate Support Policy Update

January 27, 2020

Need help activating or modifying your Kynect Pro subscription? As always, Associate Support is happy to help you out. But how they help will differ just a bit.

For now, subscription cancellations can only be done with an Associate Support rep. But if you call in to ask Associate Support to activate or modify your Kynect Pro account, they can only give you verbal assistance. They’ll walk you through your action step-by-step, and you’ll be doing the clicking.

Don’t sweat—it’s super easy!

Activating a Kynect Pro Subscription

  • Log in to Kynect Central
  • Go to Settings > Billing

From the Kynect Pro widget, choose “Subscribe” and follow the prompts.

 

 

Modifying a Kynect Pro Subscription

  • Log in to Kynect Central
  • Go to Settings > Billing

 

From the Kynect Pro widget, choose “Replace Card” and follow the prompts.

 

 

Pretty simple, huh? Keep this in mind next time you’ve got a Kynect Pro question!

 

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